How do I contact someone for additional information on wines?

You should click on the green “Contact” button present on the bottom right section of the wine description page to contact the respective wine agents for any additional information.


Why should I log in using social profiles or create an account?

Social Login helps us to keep track of your wine and winery notes. It also helps you in saving your favorite wines for offline viewing. We promise to never send spam emails or post on your behalf.


What is NearMe page and how does it update its content?

NearMe feature works on an innovative Beacon technology that helps us to display information about wineries that are in your immediate proximity. Use NearMe feature when you are physically present in Wine Festival or a wine tasting event to view specific information about wineries near you.


What are Beacons and why should I turn on Bluetooth?

Beacons are small wireless devices that broadcast Bluetooth Low Energy (BLE) signals to smartphones within a radius of about 50 meters. Unlike traditional Bluetooth devices, Beacons work on low energy and therefore have a minimal impact on your smartphone’s battery. You should turn on Bluetooth to read these signals on your mobile device.


How do you ensure data security and user privacy?

Beacons only emit an encrypted signal that makes no sense to a normal user. Our mobile application maps this signal with the data kept on enterprise grade secure servers. We promise to never track or store your information. Mobile Application can share product enquiries with sellers only after your explicit permission.


Why can’t I find wines I am looking for?

The mobile app sources wine information from the Vancouver International Wine Festival 2016, Canada. Please contact the Vancouver International Wine Festival at info@vanwinefest.ca for missing wine information.


How do I save my favorite wines and what is its advantage?

Just tap the small ‘wine bottle’ icon near the wines image and the related wine will be automatically saved to favorites. Go to 'My Profile' page or click on the wine bottle icon at the bottom of the app to view saved wines and share its details with your loved ones.


What Mobile devices are supported?

The VanWineFest App is supported on most of the latest Android Smartphones (running Android OS 5.0 or higher) and iPhones (running iOS 8 and higher). You can also use the app on iPod Touch (5th generation) or later devices.


Why are some pictures blurry or take more time to load?

The Mobile App works on internet connection either from Wi-Fi or your cellular provider. Sometimes images take more time to load or appear blurry due to sporadic data connection. We are continuously working towards improving speed and user experience of our services.


I have more questions, what should I do!

We are there 24*7 for you and would love to assist for any questions or comments. Please email us at support@airsenze.com and we will get back to you as soon as we can.